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Lucerne University of Applied Sciences


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Economics / Business - Innovation - 09.12.2021
Chats, Chatbots and Voicebots - Arrived in Banking?
Chats, Chatbots and Voicebots - Arrived in Banking?
Questions about finances, savings accounts, or retirement planning: More and more interactions with the bank are taking place via low-threshold, digital communication channels. Almost half of customers can imagine communicating with their bank via chat or chatbot. This is shown by the Conversational Banking study conducted by the Lucerne University of Applied Sciences and Arts.

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